Privacy Policy
Your privacy is critically important to us. At Squig, we have a few fundamental principles:
1Transparency
You deserve transparency about what data is being collected, how is it being used, where it is being transferred, what is it being transferred for, and how long is it being saved. If there is a legal request for your data, we will inform you and fight to avoid sharing your data to the further legal extent possible. We will also ensure we communicate changes to data use, processor changes, policy changes, or data breaches promptly.
2Data Toxicity and Minimization
We consider personal data as a toxic asset and we have no interest in storing it long term. We only collect the minimum amount of data needed to provide you with our service and to improve it.
3Erasure
Your data is your data. If for whatever reason you'd like to erase all the data we might have that belongs to you, we're happy to do so. If you would like a copy of your data in a portable format, we're happy to provide it as well.
4Highest Safety and Security
We continuously work with both technical and legal experts to ensure we have the best safety and security standards in place. We want to ensure you peace of mind that your data or user data is in the best possible hands.
5Priority Support
We treat privacy and security as top priority, any communication you perform with us in this regard will always be treated with our quickest response times.
6Black-boxing
We do not use your or your user's integration data in any way other than to provide you with our service. We do not monetize this data, nor do we intend to. We do not access this data unless requested by you in a troubleshooting request under your consent. We do not view nor are responsible for the data that users pass through Squig.
7Data Protection by Default and by Design
Instead of an afterthought, protection is thought about at the design stage.
Below is our privacy policy, which incorporates these principles.
Squig is run by Integry Inc. ("Squig") and operates several websites including squig.com. It is Squig's policy to respect your privacy regarding any information we may collect while operating our websites.
Information You Provide to Us
It's probably no surprise that we collect the information that you provide to us. The amount and type of information depend on the context and how we use the information. Here are some examples:
Basic Account Information
We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Squig account to provide a username and email address–and that's it. You may provide us with more information–like your name–but we don't require that information to create a Squig account. If you are a user of an app owned by a Squig customer where you authenticated using our service, we will store authentication tokens and a minimum amount of information to make API calls on your behalf.
Transaction and Billing Information
If you buy something from us–a subscription to a Squig plan, an Add-on, or a Custom service, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information. We don't store your payment information, our payment processor Stripe handles your financial information in a compliant fashion.
Squig Service Information
When you use our Web app or set up a playbook using our platform with Third-Party Apps, you will have to connect an existing account and, for some of our integrations, provide us with information about your login credentials and/or API Keys for integrations.
Credentials
Depending on the Services you use, you may provide us with credentials for Third-Party Accounts to set up a playbook or integration.
Communications With Us
You may also provide us information when you respond to surveys, communicate with our Engineers about a support question, or post a question about your site in our public forums.
Information We Collect Automatically
We also collect some information automatically:
Log Information
Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example when you create or make changes to your account on squig.com.
Usage Information
We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on squig.com or via our embedded widget – in other words, who did what, when, and to what thing. We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better and provide insights/reports to you about your Squig account.
Location Information
We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
Information from Cookies & Other Technologies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Squig uses cookies to help Squig identify and track visitors, their usage of the Squig website, and their website access preferences. Squig visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Squig's websites, with the drawback that certain features of Squig's websites may not function properly without the aid of cookies.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your Squig account through another service (like Google), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available and any user data received from these services are stored securely on our servers for the necessary duration required to process your requests. We employ robust measures to safeguard your information, including encryption and access controls.
Limited Use Disclosure Related to Google
Squig's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account, run, backup and restore your playbooks, or charge you for any of our paid Services;
- To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their playbooks more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Squig and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by Squig and others we think will be of interest to you, solicit your feedback, or keep you up to date on Squig and our products;
- To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users, and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
- The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
- The use is necessary for compliance with a legal obligation; or
- The use is necessary in order to protect your vital interests or those of another person; or
- We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
- You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.
How We Share Information
We do not sell our users' private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Subsidiaries, Employees, and Independent Contractors
We may disclose information about you to our subsidiaries, our employees, and individuals who are the independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
Third-Party Vendors
We may share information about you with third-party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries and cloud service providers), those that assist us with our marketing efforts, those that help us understand and enhance our Services (like analytics providers), and companies that have their apps listed on our website for integration purposes. We require vendors to agree to privacy commitments in order to share information with them.
Legal Requests
We may disclose information about you in response to a subpoena, court order, or other governmental requests.
To Protect Rights, Property, and Others
We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Squig, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Business Transfers
In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Squig goes out of business or enters bankruptcy, user information would likely be one of the assets that are transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With Your Consent
We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as Third-Party Applications that you connect to your playbooks through our platform.
Aggregated or De-Identified Information
We may share information that has been aggregated or reasonably de-identified so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Published Support Requests
And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is–you guessed it–disclosed publicly.
That means, of course, that information like your Company Name, Logo and other Branding Assets & Guidelines, Screenshots of your application, Descriptions and Capabilities and contact information for support purposes that you've made public.
Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it — which are described in the section above on How and Why We Use Information — and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to one of Squig's websites, such as the visitor's IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Squig's websites and investigate issues if something goes wrong on one of our websites.
As another example, when you delete a Playbook Template from your Squig account, it stays in the logs just in case you need information about it at a later point — because starting again from scratch is no fun, at all. The deleted content may remain on our backups and caches until purged.
Security
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
Choices
You have several choices available when it comes to information about you:
Limit the Information that You Provide
If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.
Opt-Out of Electronic Communications
You may opt-out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt-out of promotional messages, we may still send you other messages, like those about your account and legal notices.
Set Your Browser to Reject Cookies
You can usually choose to set your browser to remove or reject browser cookies before using Squig's websites, with the drawback that certain features of Squig's websites may not function properly without the aid of cookies.
Close Your Account
While we'd be very sad to see you go if you no longer want to use our Services, you can close your Squig account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
Your Rights
Data Protection
As a Squig User, you have the right to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the "GDPR"), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, please contact us at privacy@squig.com.
EU individuals also have the right to make a complaint to a government supervisory authority.
Other Things You Should Know
Transferring Information
Because Squig's Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.
Ads and Analytics Services Provided by Others
Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver advertisements that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by Squig and does not cover the collection of information by any third party advertisers or analytics providers.
Third-Party Software
When you're using Third Party Services, such as our Payment Service Provider, please keep in mind that when you interact with them you may provide information about yourself (or your users) to those third parties. We don't own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
Visitors to Our Users' Applications
We also process information about users of our Customers' Apps who interact with the Squig platform embedded inside their App, on behalf of our customers and in accordance with our customer agreements. Please note that our processing of that information on behalf of our customers for their playbooks isn't covered by this Privacy Policy. We encourage our customers to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information.
Privacy Policy Changes & Contact
Although most changes are likely to be minor, Squig may change its Privacy Policy from time to time, and in Squig's sole discretion. Squig encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.
That's it! Thanks for reading.
If you have any questions about this Privacy Policy, please contact us at privacy@squig.com